Important Barista Skills for Resumes and Interviews

Important Barista Skills for Resumes and InterviewsImportant Barista Skills for Resumes and InterviewsAre you eager to get some job experience in an upbeat work setting? Thanks to the national craze for specialty coffee prompted by Starbucks and other coffee sellers, there are now dozens of coffee shops and drive-through espresso bars in every town in America, and they are always looking for talented and cheerful baristas. There are lots of benefits to being a barista besides work experience. If you can get hired by Starbucks, for example, youll be entitled to some sweet perks while the coffee percolates. The company currently offers customized benefits packages, a stock program, generous college tuition support, and employee discounts. What Barista Skills Are To work as a barista, you need solidcustomer service skillsand the ability to work independently as well as with a team in a fast-paced environment. Loving the smell of fresh coffee doesnt hurt either. A few examples of cus tomer service skills include empathy, a solid understanding of the product you handle, and diligence. Attention to Detail Many coffee shop customers make very specific drink requests. It is up to the barista to accurately meaaya and mix all of the ingredients, and create the drink the customer wants. This requires high attention to detail, as well as some general measuring and math skills. You will also need this attention to detail when working the cash register. CarefulCash handlingCashieringFocusHigh level of accuracyMathMeasuringPoint of Sale Systems (POS) Customer Service As a barista, you will be dealing directly with customers all day. This requires strong interpersonal skills. You have to be able to put on a friendly face when interacting with customers. You need to listen carefully to their orders and be able to answer any questions they have. This requires strong communication skills as well. ApproachabilityEnthusiasmFriendlinessInterpersonalPersonablePolitenessPos itive AttitudeTeam PlayerVerbal CommunicationWritten Communication Multitasking Baristas must be able to do some things at once. They might be making multiple drinks while also working the register and answering a customers question. All of this can cause stress, especially in a busy caf. Baristas have to be able to handle the pressure of a busy work environment and must be able to calmly complete multiple duties at one time. Ability to Work Under PressureCalmnessEfficiencyFlexibilityInitiativeStress ManagementWork Under Pressure Responsibility Hiring managers want to know their baristas will show up to work on time and be professional, responsible employees. You can demonstrate this skill in your vorstellungsgesprch simply by showing up a few minutes early, dressing in clean and appropriate attire, and bringing all requested documents. DependabilityFollowing InstructionsProfessionalismPunctualityReliabilityTimeliness Technical Skills Some coffee shops will hire baristas who have no experience in making coffee and other beverages. However, many companies expect you to have some experience. Read the job listing carefully if you need any technical skills, be prepared to provide evidence of your knowledge. For example, during the interview, the hiring manager might even ask you to make a drink on the spot. Coffee DrinksCoffee TastingHealth and Safety CodesInventoryJuice Bar DrinksLatte ArtSpecialty Coffee DrinksTea Typical Barista Duties To know what skills to emphasize on your resume and during your interviews, you first need to know what your responsibilities as a barista will be. Keep in mind the responsibilities vary depending on the job and the company, so read the job listing carefully first. Typical barista duties at a small, independent coffee shop or a large retail chain might include Preparing to open the store.Taking orders and ringing up payment.Grinding coffee beans.Preparing and serving light food and snacks.Cleaning work areas, cof fee machines, and equipment.Creating stock displays.Keeping track of inventory and placing new orders.Preparing the store to close. On-the-job training may include learning things like The origins and flavors of coffee to best answer customers questions.How to use and clean a coffee bean grinder and espresso machine.How to add foam and texture to milk.Adding artistic designs to the top of a latte.Knowledge of sourcing, roasting, extraction, milk temperatures, and different brewing methods.How to prepare specialty coffee and tea drinks. Advanced training teaches a barista tounderstand The coffee production process, from growth until the time its poured into the cup, along with how the entire process affects the final beverage.Characteristics of different types of coffee.The roasting process, roast type, caffeine, and Swiss Water decaffeination process.The characteristics of Fair Trade and Rain Forest Alliance coffees.The dimensions of coffees grown in different regions.How to create a drink for a customer based on his or her individual preferences. More Customer Service Skills Heres a list of customer service skills for resumes, cover letters, job applications, and interviews. Required skills will vary based on the job for which youre applying, so also review our list ofskills listed by job and type of skill. Review the list below and try and locate a few qualities you have to make sure youre the proper candidate for a position as a barista, or aelendher customer service position. AccuracyAdaptabilityAnalyticalAssessmentAssertivenessAttention to DetailAttentivenessBenchmarkingConfidenceCommunicationConflict ResolutionCourtesyCustomer CareDepersonalizationDetail OrientedDiplomacyEfficiencyEmpathyFeedbackFlexibleFriendlinessHandling StressHumorImprove CompetitivenessIncrease Customer RetentionInitiationInterpersonalLanguage KnowledgeListeningMultitaskingNegotiationOrganizationalOral CommunicationPatiencePeople OrientedPersuasionPositivityProblem AnalysisProbl em SolvingProduct Knowledge PoisePositive AttitudePublic SpeakingQualityPrioritizationReferralsRelevanceResponsibleRetentionSalesSelf-ControlSelf-PresentationTactTeamworkTimelinessTime ManagementValuing the OrganizationVerbal CommunicationWritten Communications Best Ways to Include These Skills on a Resume Once you read the job listing and understand the requirements of the position, you will have a better sense of the skills you should highlight in your resume and interview (and in your cover letter, if one is requested).For example, include these words in yourresume, especially in the description of your work history and in your resume summary, if you have one.You can also incorporate them into yourcover letter. Include one or two of the skills mentioned here, and give specific examples of instances when you demonstrated these traits at work. However, keep in mind that many barista jobs require only a resume and an application you might even be asked specifically not to include a cover letter.Finally, you can use skill words in yourinterview. Keep the top skills listed here (and the top skills included in the job listing) in mind during your interview, and be prepared to give examples of how youve exemplified each.Each job will require different skills and experiences, so make sure you read the job description carefully and focus on the skills listed by the employer. Also, review our lists ofskills listed by jobandtype of skill.